Help Center

Frequently Asked Questions

How do I place an order?

Browse the collection, open the product you like, and tap "Order on WhatsApp". You'll be connected directly with our team to confirm availability, payment and delivery.

What payment methods do you accept?

We accept cash, card, mobile money and bank transfer. Payment details are confirmed with you on WhatsApp when you order.

Do you deliver?

Yes — delivery options and fees depend on your location. Message us on WhatsApp and we'll confirm the details for your area.

Are your products authentic?

Every piece in the SOMART collection is hand-picked and quality-checked before it reaches you.

Can I return or exchange an item?

If something isn't right, contact us within 7 days of purchase with your receipt or invoice number and we'll work out a return or exchange.

Do you offer discounts?

Keep an eye on our Sale section — products with a red badge are discounted for a limited time.

Still have a question? Contact us.